Terms & Conditions
Last Updated: 20/08/26
By engaging Subsite services, you agree to the following terms.
These Terms and Conditions apply to services provided by Subsite, a trading name of Jack Legge, a self-employed sole trader based in the UK.
1. Services
Subsite provides website design, development, hosting, and ongoing support as a subscription-based service.
Services are delivered based on the agreed plan and scope at the time of signup.
Optional help with business email setup (Google Workspace) and Google Business Profile setup may also be provided as part of ongoing support. Third-party account fees (such as Google Workspace) are paid by you directly to the provider.
2. Subscription and payment
Services are provided on a monthly subscription basis.
All prices are quoted in GBP and are not subject to VAT unless stated otherwise. Subsite is not currently VAT registered.
Payment is due in advance of each billing period.
Work on a new website begins once the first month’s subscription payment has been received.
Where recurring payments are set up, your subscription will renew automatically each month.
If paying by invoice, payment must be made within the agreed timeframe stated on the invoice.
If payment is not received, I may pause or suspend services, including access to the website, until payment is received.
3. Fair usage
All plans include website updates and support under a fair usage model.
Fair usage covers reasonable requests on a live website, such as:
text updates on existing pages
image changes (using images you supply)
updating contact details, opening hours, prices, or similar information
adding staff members, bios, or testimonials into an existing page pattern
adding a section that follows an existing design pattern
adding a page within your plan’s page limit, using existing patterns
swapping or updating embeds (for example booking widgets or maps)
minor bug fixes
On Growth plans with blog or news functionality, publishing posts you have written is included. Writing posts from scratch is not.
Fair usage assumes a normal volume of requests for a small business website. If your needs regularly go beyond this, we can discuss a plan upgrade or a separate quote.
Update timings
Regular updates (Starter and Business): within 2 working days
Priority updates (Growth): within 1 working day
Working days are Monday to Friday, excluding UK public holidays. I don’t carry out planned updates at weekends.
Timing starts once I have what I need to make the change. Requests after 5pm count from the next working day. These times apply to fair-usage updates only. Work outside fair usage is agreed separately.
Not included in fair usage (may need an upgrade or separate agreement):
new section types or layouts that need fresh design work
pages beyond your plan’s page limit
new features, integrations, or functionality
full redesigns or rebuilds
copywriting from scratch
logo or brand design
I will always confirm before starting work that sits outside fair usage.
4. Scope of services
The number of pages, features, and functionality included depends on your selected plan:
Starter: one-page scrolling website
Business: up to 5 pages
Growth: up to 10 pages, including optional blog or news functionality
Requests outside the agreed plan may require an upgrade or separate agreement.
Starter and Business include Regular updates. Growth includes Priority updates. See section 3.
5. Client responsibilities
To deliver services effectively, you agree to:
provide accurate and timely information
supply content, assets, and feedback when requested
ensure you have rights to any materials provided
ensure any content provided is accurate and lawful
I can help refine content you provide. I do not write full website copy from scratch unless agreed separately.
Launch timing depends on how quickly content and feedback are provided. If required content is delayed by more than 14 days after being requested, I may pause design and build work until content is received. Your subscription remains active during any pause unless cancelled under these terms. Providing content and feedback is what keeps your build moving forward.
Delays in providing required information may affect timelines.
6. Domain, email and related accounts
Where possible, domain names should be registered in your name.
If I help set up Google Workspace or similar tools:
the account should be owned by you
you are responsible for provider fees
you may grant me admin access so I can assist with setup and ongoing changes
Your content, brand assets, logo, and domain remain yours.
7. Hosting and infrastructure
Websites are built and hosted using third-party platforms and tools. I take reasonable care in selecting reliable providers, but I do not control those platforms.
If a third-party platform changes, becomes unavailable, or is no longer suitable, I will take reasonable steps to keep your website available. That may include migrating your site to an alternative platform.
Where a migration is required because of a third-party platform change outside my control, I will discuss the options with you. Significant migration work may sit outside fair usage and could require a separate agreement or temporary disruption.
I am not liable for losses caused solely by third-party platform failure, shutdown, or policy changes, beyond taking reasonable steps to restore or migrate your service where practical.
8. Ownership and access
Websites are provided as part of an ongoing subscription service.
While your subscription is active, you are granted use of the website.
Ownership of the website build, design system, templates, and underlying project remains with Subsite unless a buyout is agreed and paid in full, or free transfer applies under section 9.
If your subscription ends and no buyout or free transfer has been completed, the website will no longer be hosted or managed by Subsite and will be taken offline.
Access to project files, design systems, or underlying infrastructure is not included unless agreed separately, including as part of a buyout or free transfer.
9. Website buyout
If you want to keep the website after cancelling, a buyout may be available.
Standard buyout fees:
Starter: £900
Business: £1,500
Growth: £2,200
Reduced buyout: The buyout fee is reduced by the total subscription fees you have paid, down to a minimum of 50% of the standard buyout fee for your plan.
Examples:
Starter Plan after 6 months (£474 paid): £900 − £474 = £426 → minimum is £450 → buyout £450
Business Plan after 3 months (£327 paid): £1,500 − £327 = £1,173 → buyout £1,173
After 24 continuous months: If you have been subscribed for 24 consecutive months and choose to cancel, you may request a free transfer of the website project to you (or your nominated account) with no buyout fee.
On buyout or free transfer:
I will transfer the website project to you (or your nominated account) where the platform allows
you become responsible for ongoing hosting and platform costs
Subsite’s subscription service ends
Buyout and free transfer do not include ongoing updates, support, or management unless agreed separately.
10. Cancellation
You can cancel your subscription at any time.
To avoid being charged for the next billing period, you must provide notice at least 7 days before your next billing date.
Cancellation takes effect at the end of your current billing period. No further charges will be made after that period.
No refunds are provided for partial billing periods.
Cancelling does not transfer ownership of the website. If you want to keep the site, a buyout under section 9 is required (unless free transfer applies after 24 continuous months).
11. Suspension and termination
I reserve the right to suspend or terminate services if:
payment is not received
there is use of the website for unlawful, harmful, or inappropriate purposes
there is abusive or unreasonable behaviour
Where possible, I will provide notice before suspension.
12. Liability
I take reasonable care in delivering services, but I do not guarantee uninterrupted or error-free operation.
I do not guarantee specific business outcomes, such as increased traffic, leads, or sales.
To the fullest extent permitted by law, I am not liable for:
loss of business, revenue, or profits
indirect or consequential losses
My total liability is limited to the amount paid for services in the previous 3 months.
13. Changes to services
I may update or improve services over time.
Where changes materially affect your service, I will communicate this in advance.
14. Pricing changes
I may update pricing from time to time.
Where this affects your subscription, I will provide reasonable notice before any changes take effect.
15. Changes to these terms
These Terms and Conditions may be updated from time to time.
The latest version will always be available on the website.
16. Governing law
These terms are governed by the laws of England and Wales.
17. Events outside my control
I am not responsible for delays or failure to perform services due to events outside my reasonable control.
Have questions?
Let’s have a quick chat to work out if Subsite is right for your business.
